What’s it like to buy a new car during the coronavirus pandemic?

December 31, 2021

“But then lockdown happened, and, of course, the car was delayed. We find out if that’s changed since Covid-19 drastically altered all our lives.


p>Ford Fiesta Charlotte “It was helpful that I’d already built up a relationship with the dealer in advance, but it was also easy to find out all the information I needed on the Ford website. The whole process felt stress-free and fair.” “I put in an order for a Puma on 29 February, and the car was due to be delivered to the supplying dealership, Think Ford of Wokingham, Berkshire, at the end of April,” explains Charlotte. “The dealer staff were very up front with pricing, and because I’d done the deal in advance with the Puma, they applied a similar discount to the Fiesta. The 32-year-old from Berkshire was aiming to replace her three-door Mini with a five-door car that would have easier access for her greyhound Suzy. Were you concerned about collecting the new car during the pandemic?

It was already built and sitting in Ford’s new car compound in Belgium.

What’s it like to buy a new car during the coronavirus pandemic?


h2>Buying a new car should be fun and exciting. “I have a soft spot for the Ford Fiesta because I’ve owned that model before. Having previously owned a Fiesta made it an easy remote purchase in lockdown, because I already had a good idea of the colour and spec I wanted. And because I live close to the dealership, I was able to walk Suzy past and see the measures they were taking ahead of reopening, such as installing screens and one-way walkways.

I ordered it in early May, and it arrived around a month later.” “The dealership had originally valued my car, a 2014 Mini Cooper, in February, and they honoured this price when the deal was finally done. How did the dealership sort out your part-exchange vehicle? “I had spent a long time researching the Puma pre-lockdown, and had looked at the Fiesta at the same time and test drove one for comparison to the Puma. Ford showroom “There was a lot of Covid-19 best practice info on the Ford website, which was reassuring. The dealer found one in the perfect spec for me: 1.0 Ecoboost ST-Line Edition in Ruby Red with Comfort Pack and a spare wheel.

What about sorting out finance; was that easy to do remotely? The deal involved a 0% APR and a £1000 dealer deposit, along with the option to defer payments, which I was very pleased with. Was it more difficult to research the car because you couldn’t visit a showroom?

And the dealer at Think Ford was always at the end of the phone or an email to keep me regularly updated." I took the car to the dealership and left it for them to sanitise. ” To find out first-hand what it’s like to choose and collect a new car, and sort out all the associated paperwork while maintaining coronavirus safety guidelines, we spoke to Charlotte Kidd, who had ordered a new Ford Puma before the March lockdown. Although the dealer had some other Pumas in stock, they weren’t quite right, and I started considering alternative models.

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